City facilities to be open to public by appointment only

Monday, March 23, 2020
Contact: Christina Derr —, (817) 220-4834

Out of an abundance of caution to protect the well-being of our residents and staff, city facilities including City Hall, the Municipal Annex Building, the Public Works office, and the lobby of the Police Department will be closed to the public, without an appointment, effective Tuesday, March 24, 2020. At this time, we expect to reopen our facilities on Monday, April 6, 2020.

On Sunday, March 22, 2020, the first case of COVID-19 in Parker County and Springtown was identified.

“Because of the presence of the virus in our community, we are taking these actions to reduce the risk of increased spread of COVID-19 and limit the exposure to our staff so that we can continue to provide essential services to our residents,” said Mayor Greg Hood.

Though the lobbies of the Police Department and Public Works will be closed to the public, there will be no disruption in the vital services those departments provide. Our police officers and public works staff will continue to address the needs of our residents as they arise.

Our administrative staff in all departments will also remain on duty to continue to provide the highest-level of service possible to our residents via phone and e-mail.

The following services can be conducted electronically. Please call 817-220-4834 or send an email to each department’s general inbox.

Utility requests and payments —

Court inquiries and payments —

Building permits and payments —

Planning and Development-related inquires —

Open Records Requests —

Code Compliance inquires —

General inquires can also be made through our website at

In the event that a resident has an issue that cannot be addressed by phone or email, we will schedule in-person appointments on a case-by-case basis.

For non-emergency police-related requests, citizens are asked to call 817-220-0828.

In addition to the closures, staff will begin operating in alternating shifts in an effort to better follow social distancing guidelines. Each department will remained adequately staffed during normal operating hours, however the alternating of shifts will limit the potential for exposure staff members present to each other.

“These actions are not an indication for our residents to panic, we are simply taking what we see as the most responsible course of action to ensure that we can continue to serve our citizens throughout the duration of this evolving situation,” said City Administrator David Miller.

City staff will continue to monitor the situation and remain in contact with county, state, and federal officials and will continue to keep our citizens updated as frequently as possible.