Utility Billing
The City of Springtown Utility Billing Department is responsible for administering customer accounts for water, wastewater (sewer), and residential sanitation services. Utility bills are issued monthly and provide customers with a convenient way to manage essential municipal services through a single account.
As a municipally owned utility system, the City operates its own water treatment, water distribution, wastewater collection, and wastewater treatment facilities. Utility billing revenues support the operation, maintenance, regulatory compliance, and long-term improvement of these critical public infrastructure systems.
Services Included on Your Utility Bill
A typical City of Springtown utility bill may include:
- Water service charges
- Wastewater (sewer) service charges
- Residential trash collection service (and commercial trash collection service for commercial customers that utilize carts).
- Applicable deposits, fees, penalties, or service charges
- Other utility-related charges authorized by ordinance
Residential trash collection services are billed through the City’s utility billing system, allowing customers to receive a single monthly bill for multiple municipal services.
Automated Meter Infrastructure (AMI)
The City utilizes Automated Meter Infrastructure (AMI) technology throughout its water system. AMI meters electronically transmit water consumption information directly to the City’s utility management systems, eliminating the need for traditional manual meter reading.
Benefits of AMI technology include:
- Improved billing accuracy
- More efficient meter reading
- Faster identification of unusual consumption patterns
- Enhanced leak detection capabilities
- Reduced estimated bills
- Improved customer service
Because water usage is recorded electronically, customers can have greater confidence that bills are based upon actual consumption recorded by the meter.
New Utility Service
Customers wishing to establish utility service must complete an application for service and pay any required deposits and fees established by the City Council. Utility deposits may be required for new accounts and are generally refundable after one year of satisfactory payment history. Certain deposit waivers may be available for qualifying customers with established service histories.
Customers moving to a new location within the City may also be subject to transfer fees as established by the City’s adopted fee schedule.
Billing and Payment Information
Utility bills are issued monthly based on metered water consumption and applicable service charges. Customers are responsible for paying all charges by the due date indicated on their bill.
Accounts not paid by the applicable due date may be assessed penalties as established by the City’s adopted fee schedule. Continued delinquency may result in service interruption and additional reconnection fees. Customers who experience difficulty paying their utility bill are encouraged to contact City Hall as soon as possible to discuss available options.
Understanding Your Water Usage
All water service is provided through metered connections. City ordinance provides that all water passing through the meter is considered billable consumption regardless of how the water is used. Customers are encouraged to regularly monitor their water usage and promptly investigate any unexpected increases that could indicate leaks or plumbing issues.
The City also encourages residents to conserve water and comply with applicable watering restrictions and water conservation measures when in effect.
Billing Questions and Meter Accuracy
The City understands that customers may occasionally have questions regarding their utility bill.
If you believe your bill may be incorrect or unusually high, Utility Billing staff can assist by:
- Reviewing account history
- Evaluating recent consumption patterns
- Verifying meter readings
- Investigating potential leaks or unusual usage
- Explaining billing calculations and charges
Customers may also request a meter re-read or meter test in accordance with City ordinances. If a meter test determines that the meter is operating outside allowable accuracy standards, appropriate billing adjustments may be made. Certain fees may apply when a meter is tested and found to be operating within acceptable accuracy limits.
Because many high bill concerns are ultimately traced to irrigation systems, plumbing leaks, running toilets, water softeners, or other customer-side issues, staff may recommend additional troubleshooting steps to help identify the source of increased consumption.
Service Interruptions and Utility Maintenance
From time to time, utility service may be temporarily interrupted due to maintenance activities, repairs, emergencies, infrastructure improvements, or operational needs. The City works to minimize disruptions whenever possible and provides advance notice when practical.
Customer Responsibilities
Utility customers are responsible for:
- Maintaining plumbing systems located on private property.
- Promptly reporting suspected water leaks.
- Protecting meters and utility equipment from damage.
- Keeping meters accessible for inspection and maintenance.
- Updating account information when ownership or occupancy changes.
- Paying utility charges in a timely manner.
Tampering with utility meters, unauthorized connections, or other prohibited activities may result in service interruption and enforcement action.
Questions?
If you have questions about your utility account, need assistance understanding your bill, are starting or stopping service, or would like help investigating unusual water usage, please contact City Hall. Utility Billing staff are available to assist customers and help ensure reliable utility service throughout the community. The can be contacted by email at utilities@cityofspringtown.com or by phone at (817) 220-4834
Hours of Operation:
7:30 a.m. to 4:30 p.m. Monday through Friday
Phone: (817) 220-4834
Address:
102 East Second Street
Springtown, Texas 76082
Staff
