Customer Service Clerk

JOB TITLE:               Customer Service Clerk                           

PAY GRADE:            2

DEPARTMENT:      Administration                       

FLSA STATUS:        Non-Exempt

 Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

GENERAL SUMMARY

Maintains utility billing records of all types.  Responsible for customer service and accuracy of billing, payments, work orders, meter readings and all other aspects of utility billing.

SUPERVISION RECEIVED AND EXERCISED

This position receives general supervision from the Customer Service Supervisor.  This position does not supervise any other positions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to the following:

  • Enter various types of information into the utility computer system including monthly meter readings, new customer information and updates all system data as required
  • Greets customers and collects payments for water, sewer, sanitation and miscellaneous items as needed
  • Responds to customer inquires and complaints either in person, by phone or by mail
  • Opens and processes utility payments received in the mail or night drop
  • Verifies accuracy of monthly utility billing register and forwards billing statements to vendor for distribution to customers
  • Notifies customers of delinquency, returned checks, or other issues with their utility account required
  • Provides sanitation/garbage billing information to appropriate waste contractor
  • Assist Court Clerk as needed
  • Other duties as assigned

MINIMUM JOB REQUIREMENTS

EDUCATION AND EXPERIENCE

High School diploma or General Education Degree; one year related experience is preferred

LICENSES AND CERTIFICATES

Valid Class C Texas drivers’ license

PHYSICAL ABILITIES

Ability to communicate in the English language both orally and in written form.  Ability to establish priorities.  Ability to communicate conceptual or informative ideas to others in written and oral form.  Ability to formulate and recommend goals and objectives.  Ability to establish priorities.  Ability to work independently.  Ability to comprehend ordinances, state and federal laws, and other regulations.  Ability to place, answer and refer telephone calls.  Ability to use personal computers for extended periods of time.  Ability to sit and/or stand for extended periods of time.  Ability to follow instructions.  Ability to lift 20 pounds.  Ability to produce reports.  Ability to establish and maintain effective working relationships with elected officials, the general public and fellow employees.  Ability to organize, schedule and plan job functions.

The City of Springtown is an Equal Opportunity Employer.  In compliance with Disabilities Act (ADA), the City of Springtown will provide reasonable accommodations to qualified individuals with disabilities.