Facilities to continue to operate by appointment only

Due to the continued surge in COVID-19 cases observed locally in recent weeks, City facilities will remain open by appointment only until further notice.
 
Affected facilities include City Hall, the Municipal Annex Building, the Public Works office, and the lobby of the Police Department which will all continue to operate on an appointment-only basis until further notice. The library will continue to operate on an appointment-only basis as it has since the summer.
 
Since the decision was made to return to an appointment-only status in late November, Springtown and Parker County have continued to experience a substantial increase in cases. The number of confirmed COVID-19 cases in Parker County has increased by more than 3,500 in that time frame, which accounts for nearly 50 percent of all confirmed cases in Parker County since the first case was confirmed in March 2020.
 
“As we continue to strive to maintain our ability to provide our residents with essential services, the decision was made to continue operating our facilities on an appointment-only basis. This will aid our staff in their ability to more efficiently assist customers during periods when staffing levels are lower than normal and will work to lessen the risk of exposure between staff and customers,” City Administrator David Miller said.
 
“We will continue to evaluate the local trends related to the pandemic frequently and look forward to being able to return to normal operations as soon as it is safe to do so.”
 
Staff in all departments will remain on duty during normal operating hours and will be available by phone and e-mail. We will continue to provide the highest level of service possible to our residents and customers. Though the lobbies of the Police Department and Public Works will be closed to the public, there will be no disruption in the vital services those departments provide. Our police officers and public works staff will continue to address the needs of our residents as they arise.
 
The following services can be conducted electronically. Please call (817) 220-4834 or send an email to each department’s general inbox.
 
Utility requests and payments: utilities@cityofspringtown.com
 
Court inquiries and payments: court@cityofspringtown.com
 
Building permits and payments: permits@cityofspringtown.com
 
Planning and Development-related inquires: planning@cityofspringtown.com
 
Open Records Requests: records@cityofspringtown.com
 
Code Compliance inquires: code@cityofspringtown.com