New Utility Service
The City of Springtown is pleased to provide water, wastewater, and sanitation services to residents and businesses within our service area. To establish new utility service, customers must complete a utility service application, provide a valid Texas Driver’s License or other acceptable government-issued identification, and pay the required utility deposit before service can be activated.
Applications may be submitted through City Hall during normal business hours. To help ensure timely activation of service, customers are encouraged to contact City Hall in advance of their requested start date.
Requirements for New Service
To establish utility service, applicants must:
- Complete a utility service application
- Provide a valid Texas Driver’s License
- Pay the required utility deposit
- Provide any additional information requested by City staff
Utility service cannot be activated until all required documentation and payments have been received.
Residents Served by Walnut Creek Special Utility District (WCSUD)
Residents who live within the Springtown city limits but receive water service from Walnut Creek Special Utility District (WCSUD) are still required to establish utility accounts with the City of Springtown for sewer and sanitation services. WCSUD provides water service only and does not provide, bill for, or collect payments for City sewer or trash services.
If you are a new resident or property owner within the city limits and receive water service from WCSUD, it is your responsibility to contact City Hall and establish your City utility account as soon as service begins. Failure to establish a sewer and sanitation account does not eliminate the obligation to pay for those services. Properties that receive City sewer and trash services without an active account will be billed for all applicable charges associated with the period during which services were provided but not paid. Residents who are unsure whether they receive City sewer and sanitation services are encouraged to contact City Hall for assistance.
Utility Deposits
A utility deposit is required to establish service and serves as security for the account. The deposit remains on the account for the duration of service and is not applied toward monthly utility bills.
When utility service is discontinued, the deposit will be applied to any outstanding balance owed on the account. If funds remain after all charges have been paid, the remaining deposit balance will be refunded to the customer.
To ensure prompt processing of any refund, customers should provide a forwarding address when closing their account.
Closing an Account
Customers wishing to discontinue service should contact City Hall to schedule a final billing and provide a forwarding address. Once the final bill has been processed and all outstanding charges have been paid, any remaining deposit balance will be mailed to the forwarding address on file.
Questions?
For questions regarding utility service applications, deposits, service activation, or account closure procedures, please contact City Hall. Utility Billing staff are available to assist customers with establishing, transferring, or discontinuing service.
Email – utilities@cityofspringtown.com
Phone – (817) 220-4834